Customer Journey Manager

End Date Sunday 29 June 2025 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key leading role in making sense of this insight and factoring it into prioritisation approaches and design choices.

The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for leading the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.

This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.

Role responsibilities:
Understand:

• Independently understands the end-to-end journey
• Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
• Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)

Optimise:

• Continually evaluates the effectiveness of the journey from a customer and business perspective
• Displays a continuous improvement mindset to their journey

Orchestration:

• Coordinate cross functional alignment on journeys
• Understand cross-functional context and build alignment as needed

Job Description Key Responsibilities

Analyse business processes and identify opportunities for blockchain integration.

Develop detailed business and technical requirements for Tokenisation of Digital assets & blockchain projects.

Collaborate with developers to design and implement Modern Digital Asset solutions.

Conduct market research to stay updated on blockchain trends and technologies.

Evaluate the existing blockchain systems and recommend suitable products

Prepare reports and presentations for stakeholders to communicate findings and recommendations.

Ensure compliance with regulatory requirements and best practices in blockchain implementation.

Provide training and support to team members on Digital Assets & blockchain-related topics.
About You
We are looking for an experienced individual who can thrive in a fast-paced environment and is eager to learn new skills and technologies. The ideal candidate will possess:

Educational Background: Bachelor’s or master’s degree in computer science or a related technical field.

Industry Experience: 6+ years in the software industry, focusing on the design, development, and delivery of highly scalable products and services.

Fintech and Block Chain Experience: Prior experience in Block Chain development, Banking and FinTech industry will be preferable.

Agile Methodology: Strong knowledge of agile development practices, continuous integration, and test automation (TDD, BDD).

Source Code Management: Deep understanding of Git for managing changes within a source code management system.

Testing and CI/CD: Experience with TDD, writing robust unit test cases, and exposure to CI/CD tools like Git, Maven, Harness/Jenkins.
Job Description for Software Engineer (Full Stack Developer) Page 2 of 2

Cloud and Databases: Knowledge of cloud technologies (GCP or Azure), RDBMS, no SQL DB, and CI/CD.

Message Queues: Experience with Kafka and Azure Service Bus.

Testing Frameworks and Tools: Experience with Junit, Jest, Enzyme, React Testing Library, and code quality control platforms like Sonar.

Containerization: Experience with Docker and Kubernetes.