Customer Operations Excellence Lead
Oxford University Press
Date: 4 days ago
City: Karachi
Contract type: Full time
About the Role:
We are seeking a dynamic and experienced Customer Operations Excellence Lead to join our team. This role is pivotal in driving high-impact excellence projects focused on process improvement, digitalization, automation, and data analysis. The ideal candidate will have a strong background in project management, be proficient in PowerBI, and be comfortable with technology.
Key Responsibilities:
- Lead and manage high-impact projects aimed at improving customer operations.
- Drive initiatives in process improvement, digitalization, and automation.
- Utilize data analysis to identify opportunities for operational excellence.
- Collaborate with cross-functional teams to implement innovative solutions.
- Develop and maintain dashboards and reports using PowerBI.
- Ensure projects are delivered on time, within scope, and within budget.
- Provide training and support to team members on new processes and technologies.
- Monitor and report on project progress and outcomes to the Head of Department.
About You:
- Bachelor's degree in Business, Engineering, Information Technology, or a related field. Master's degree will be preferred.
- Proven experience in project management, with a track record of successful project delivery.
- Proficiency in PowerBI and other data analysis tools.
- Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Comfortable with technology and able to quickly learn new tools and systems.
Why Join Us:
- Opportunity to drive significant impact within a leading organization.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
If you are passionate about driving operational excellence and have the skills and experience we are looking for, we would love to hear from you!
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