Customer Service Executive

HR Ways - Hiring Tech Talent


Date: 2 days ago
City: Karachi
Contract type: Full time

About Our Client:

Our client was established as a family-owned custom clearance agency. From humble beginning, it has since become a brand name in custom clearance and logistics services in Pakistan. Their hallmark is in providing solutions which emphasize economy with efficiency, speed and reliability. Serving a diverse portfolio of clients with a team of over 100 qualified and experienced staff, they pride ourselves in having in-depth expertise in customs law and procedure pertaining to international trade and transportation of goods through air, sea and land.


Job Description:

  • Knowledge of logistics industry (preferred).
  • Ability to work under pressure and solve problems effectively.
  • Bachelors degree in Business or related field preferred.


Key Responsibilities:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.

- Creating a positive onboarding experience for new clients.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Identifying ways to overcome clients' initial dislike of company products.

- Maintaining an accurate record of all existing and potential clients.

- Responding to client inquiries in a timely and professional manner.


Educational Qualification: Bachelors degree in Business or related field preferred.


Experience: Minimum of 2 years of experience in in custom clearing, logistics or related industries.


Skills:

Strong verbal communication skills


Benefits:

  • Sick & Casual Leaves
  • Annual Leaves
  • Yearly Bonus
  • Health Insurance
  • Life Insurance


Location: Karachi, Pakistan


Timings: Monday to Friday : 9:00 A.M 5:30PM and Saturday : 9:00 Am to 1.30 PM


Work Days: Monday to Saturdays


About HR Ways:

"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."

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