Customer Service Representative

Job Details

Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 1 Year Required Qualification: Bachelor's degree or higher Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 2 Skills customer service representativeassistancesupportcustomercomplaintsfeedbackphoneemailchatsocial mediaheadgooglepagemedianewsdigitaljournalbankingcheckincomingcallsbenefitspricingavailabilityprocesspaymentsreturnsmanagerlevelcustomer satisfactionloyaltycustomer servicequalityservice deliverypoliciesproceduresindustryschooldiplomafieldsalesconsultingcommunicationsoftwaresalesforcedynamicenvironmentpart

Description

The role:

As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.

What The Job Entails

• Answer incoming calls and emails from customers and respond to their questions and concerns
• Provide information about our products and services, such as features, benefits, pricing, and availability
• Process orders, payments, refunds, and returns, and update customer records accordingly
• Resolve customer issues and complaints, or escalate them to the appropriate department or manager
• Collect and record customer feedback and suggestions, and share them with the relevant teams
• Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary
• Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
• Stay updated on our products and services, policies and procedures, and industry trends and best practices
  
  

Job Requirements

• High school diploma or equivalent; bachelor's degree in a related field is a plus
• Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
• Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
• Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
• Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations
• Ability to work independently and as part of a team, and manage multiple tasks and priorities
• Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset
  
  

Job Specification

Venture Smarter is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have bachelor's degree or higher qualification and atleast 1 year of experience. The position require customer service representative, assistance, support, customer, complaints, feedback, phone, email, chat, social media, head, google, page, media, news, digital, journal, banking, check, incoming, calls, benefits, pricing, availability, process, payments, returns, manager, level, customer satisfaction, loyalty, customer service, quality, service delivery, policies, procedures, industry, school, diploma, field, sales, consulting, communication, software, salesforce, dynamic, environment, part mandatory skills. This is a Full-Time on rotation job.

About Venture Smarter

Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.