Customer Service Representative

Base Camp Data Solutions


Date: 1 week ago
City: Hyderabad
Contract type: Full time
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Requirements
  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work




Benefits
  • Medical Insurance
  • Paid Leaves
  • Quarterly Bonuses
  • Opportunity to work with a team of talented individuals.

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