Customer Service Representative
WADIC
Date: 8 hours ago
City: Lahore
Contract type: Full time
Location: College Road, Lahore.
Job Type: Full Time
Job Timing: Night Shift,9pm to 6am PKT
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Key Responsibilities:
Job Type: Full Time
Job Timing: Night Shift,9pm to 6am PKT
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information in the CRM system.
- Process orders, forms, applications, and requests accurately.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Provide feedback on the efficiency of the customer service process.
- Handle returns or exchanges in accordance with company policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Bachelor's degree in relevant field
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is a plus.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving skills and attention to detail.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounts Manager (ACCA Qualified)
GenZ Talent,
Lahore
6 hours ago
Job Title: Accounts Manager (ACCA Qualified)Location: Queens Road, LahoreCompensation: 100k-150k (based on experience)Software Used: Gluon Soft beads ERPWorking Style: On-site, full-time positionRequirements:ACCA Qualified (mandatory)Minimum 6 years of relevant experience in accounting and finance Strong understanding of financial reporting, budgeting, and tax complianceAbility to supervise and lead a finance teamDetail-oriented and analytical thinkingFamiliarity with ERP systems (Gluon preferred)Key Responsibilities: Oversee day-to-day...
AR and Collection Intern
TCP Software,
Lahore
2 days ago
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus)For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology...
Facilities Admin Manager (Lahore)
CBRE Asia Pacific,
Lahore
5 days ago
About us: CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension....
