Customer Service Representative - Night Shift

Role Description

We are seeking energetic and customer-focused Customer Service Representatives (CSRs) to join our dynamic team in Faisalabad. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure each interaction reflects professionalism, empathy, and efficiency.

Key Responsibilities

• Manage inbound customer calls promptly and professionally.
• Provide accurate and complete information regarding company products and services.
• Resolve customer concerns efficiently to ensure satisfaction and retention.
• Maintain detailed call logs and documentation in the system.
• Collaborate with team members to improve service quality and achieve performance goals.
• Uphold company policies, procedures, and service standards.

Requirements:

• Excellent English communication skills (verbal and written) – Mandatory
• Strong interpersonal and problem-solving abilities.
• Prior experience in a BPO or customer support environment – Preferred
• Ability and willingness to work night shifts – Mandatory
• Professional attitude and commitment to providing exceptional customer service.

Work Schedule:

• Timing: 11:00 PM – 7:00 AM
• Days: 5 days a week | 8-hour shift
• Type: Onsite (No remote option)