Customer Service Representative (Remote | Shopify & Gorgias)

We're hiring experienced Customer Service Representatives who thrive in fast-paced eCommerce environments and know their way around Shopify and Gorgias.

At TalentPop, customer support isn’t just a task — it’s the heart of the brands we serve. We partner with some of the fastest-growing eCommerce companies, and we’re looking for sharp, empathetic communicators who are ready to make an impact.

This is a fully remote, full-time role that demands initiative, attention to detail, and the ability to juggle multiple conversations with ease. If you're confident in your Shopify and Gorgias skills and love solving problems for customers, you're exactly who we're looking for.

What You’ll Do

• Provide timely, friendly, and accurate customer support via email, chat, and occasionally phone
• Handle inquiries related to products, orders, returns, and account issues
• Use Shopify for order management and Gorgias to handle support tickets
• Stay updated on product changes and customer support best practices
• Maintain a high level of empathy, professionalism, and efficiency in every interaction
  
  

What We’re Looking For

• 1+ year of experience using both Shopify and Gorgias in a customer support role
• Strong written and verbal English communication skills
• Tech-savvy, self-motivated, and able to work independently
• Calm under pressure, solution-oriented, and a team player
• Comfortable handling multiple conversations and shifting priorities
  
  

What We Offer

• Competitive pay with performance-based increases
• Paid time off and holiday bonuses
• Health and dental benefits or a monthly health stipend
• Growth opportunities within a supportive, remote-first team
  
  

What You’ll Need

• Your own laptop or desktop (Intel i5 or equivalent preferred)
• Reliable internet connection (15 Mbps minimum upload/download speed)
  
  

When applying, kindly include the application code CS — it helps us review your application faster!

If you’re ready to bring great energy and eCommerce experience to a fully remote support team, we want to hear from you.

Apply now and grow with us at TalentPop.