Customer Service Representative (Shopify/Gorgias Focus)
TalentPop App
Date: 1 week ago
City: Peshawar
Contract type: Full time
Remote
CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) - REMOTE
About TalentPop
At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You'll Do
As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:
We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:
We're seeking dedicated individuals who meet the following qualifications:
To ensure you're set up for success in a remote role, you'll need:
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
About TalentPop
At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You'll Do
As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:
- Responding to customers via chat, email, or phone in a professional and friendly manner.
- Handling inquiries related to product information, order tracking, returns, and account concerns.
- Using Gorgias and Shopify to efficiently manage tickets and provide fast, accurate service.
- Staying informed on product updates and service practices to ensure a consistent customer experience.
We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:
- Competitive pay with annual performance-based increases.
- Paid time off so you can rest and recharge.
- Comprehensive health and dental insurance or a health stipend to help you feel your best!
- Holiday bonuses in appreciation of your hard work.
- Fully remote setup—work from anywhere you're comfortable.
- Opportunities to grow with us as we scale.
We're seeking dedicated individuals who meet the following qualifications:
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
To ensure you're set up for success in a remote role, you'll need:
- Your own computer or laptop (i5 processor or equivalent preferred).
- A stable internet connection (at least 15 Mbps upload/download speed).
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
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