Customer Service Representative (Shopify/Gorgias Focus)
TalentPop App
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) - REMOTE
About TalentPop
At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You'll Do
As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:
We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:
We're seeking dedicated individuals who meet the following qualifications:
To ensure you're set up for success in a remote role, you'll need:
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
About TalentPop
At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You'll Do
As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:
- Responding to customers via chat, email, or phone in a professional and friendly manner.
- Handling inquiries related to product information, order tracking, returns, and account concerns.
- Using Gorgias and Shopify to efficiently manage tickets and provide fast, accurate service.
- Staying informed on product updates and service practices to ensure a consistent customer experience.
We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:
- Competitive pay with annual performance-based increases.
- Paid time off so you can rest and recharge.
- Comprehensive health and dental insurance or a health stipend to help you feel your best!
- Holiday bonuses in appreciation of your hard work.
- Fully remote setup—work from anywhere you're comfortable.
- Opportunities to grow with us as we scale.
We're seeking dedicated individuals who meet the following qualifications:
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
To ensure you're set up for success in a remote role, you'll need:
- Your own computer or laptop (i5 processor or equivalent preferred).
- A stable internet connection (at least 15 Mbps upload/download speed).
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Market Research Analyst
Silverlight Research Group For Recruiters,
Remote
1 week ago
Hiring: Market Research Analyst (Remote)Recruiter: Sabeeka Rafique (Must mention or application won’t be accepted) Role: Work-from-home | Performance-based Monthly Pay Timing: 9 hrs/day (incl. 2-hr break) | UK business hours Location: Fully Remote Type: Part-time/ContractResponsibilities:• Research & connect with industry experts• Screen and engage professionals• Collaborate with internal teamsRequirements:• 6 months–2 years in research/recruitment/lead gen• LinkedIn profile preferred• Students doing...
Java Technical Support Engineer - Remote Work
BairesDev,
Remote
1 week ago
At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position, you're taking the first...
Cost Estimator – Concrete & Framing
ezyteams,
Remote
1 week ago
Job Type: Hybrid/RemoteJoining: ImmediatePosition: Cost Estimator – Concrete & FramingEmployment Type: Full timeExperience: 2–5 yrs (US-based projects preferred)Shift: Night Shift Only (Pacific, Eastern or Central time zone)Ezyteams is a US-based outsourcing and offshoring consultant that partners with businesses across multiple industries to provide expert solutions.Are you an experienced Cost Estimator with a background in concrete and framing for US-based construction projects? We’re looking for a detail-oriented professional to join our team...
