Customer Service-WhatsApp

Ideas Private Limited


Date: 1 week ago
City: Karachi
Contract type: Full time
TitleCustomer Service-WhatsAppApply BeforeDec 25, 2024CityKarachiResponsibilitiesKey Responsibilities

  • Proactive Messaging:
  • Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
  • Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.

Cold Calling

  • Reach out to customers who have not shopped with us for a while.
  • Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.

Follow-up With TPL (Third-Party Logistics)

  • Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform.
  • Ensure smooth handling of returns and address any customer concerns related to their orders.

Follow-up Campaigns

  • Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
  • Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.

Requirements-Previous customer service experience, preferably in WhatsApp or messaging platforms.

  • Strong communication skills with a friendly and professional tone.
  • Proactive approach to solving problems and providing solutions.
  • Ability to work independently and meet deadlines.
  • Good organizational skills and attention to detail.
  • Knowledge of WhatsApp Business or similar messaging platforms is a plus.
  • Basic understanding of sales and promotions is desirable.

Benefits

  • Excellent Salary

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Consultant for Cost Effectiveness Analysis (PPFP)

CGPH-Pakistan, Karachi
2 days ago
Posted date 9th December, 2024 Last date to apply 9th January, 2025 Country Pakistan Locations Karachi Category Analyst Type Fixed-Term Position 1 Experience 10 years Position Overview: We are seeking a highly experienced and dedicated consultant with an extensive experience of conductig cost-effective analysis of health programs. The ideal candidate should have experience of working with healthcare programs, clinics, and...

Pharmacist (Karachi), Pharmacy Outreach

Integrated Medical Services, Aga Khan University Hospital, Karachi
2 days ago
Introduction The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services across multiples cities in Pakistan. AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. Outreach Services are designed to provide primary to secondary healthcare services to...

Data Processing Officer

K-Electric, Karachi
1 week ago
Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.Area of Responsibility  Will Be Responsible ForData Entry from documents and applications...