Customer Services Consultant (L2)
Contour Software
Date: 3 weeks ago
City: Lahore
Contract type: Full time
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of marketleading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, longterm careers What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one fullservice company Division Profile: https://www.discorp.com/ Position: The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing professional and positive user experience As a, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer’s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist II directly impacts DIS customer’s ability to successfully utilize applications at all phases of the customer’s lifecycle. Support Specialist II minimizes DIS risk when recommending or resolving data damage or system bugs Exciting Benefits we offer:
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of marketleading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, longterm careers What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one fullservice company Division Profile: https://www.discorp.com/ Position: The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing professional and positive user experience As a, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer’s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist II directly impacts DIS customer’s ability to successfully utilize applications at all phases of the customer’s lifecycle. Support Specialist II minimizes DIS risk when recommending or resolving data damage or system bugs Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Lead Flutter Developer
Aqovia,
Lahore
9 hours ago
Why Aqovia?Since 2008, Aqovia has been at the forefront of technology innovation, serving clients in telecommunications, media, and technology. We specialise in architecture, design, and software development for transformative projects. Join a team that values innovation, expertise, and commitment to excellence.Embark on a journey with Aqovia, where your client engagement and management expertise will be crucial in shaping the future...
Trainee Buisness Developer
TechSwivel LLC,
Lahore
1 day ago
Unpaid Trainee For 3 MonthsJob Timings: 2:00 PM - 11:00 PMWorking Days: Monday - FridayJob Type: Full-time (Remote Opportunity)Skills & Requirements:Bachelor's in Computer Science, Information Technology, or any Relevant Field.Good command of English communication.Fresh graduates or graduates having up to 06 Months of experience.Ability to work in a fast-paced team environment.Online Bidding on certain Freelancing Platforms.Emailing to Direct Clients.Proposal Writing.Excellent...
Business Intelligence Analyst
Dubizzle Labs,
Lahore
1 day ago
As a Business Intelligence Analyst, you will be in a central position as you will be evangelising data and our methodologies to other functional analysts and other stakeholders in the company. You will have close interaction with teams in marketing, sales, finance, and product. You will work in a high pace environment that is professional, international and entrepreneurial.Job ResponsibilitiesAccessing data,...