Customer Success Executive (Onsite, Karachi, PKR Salary)

HR POD - Hiring Talent Globally


Date: 3 weeks ago
City: Karachi
Contract type: Full time
Requirements:

  • 2+ years in a customer success, account management, or technical support role in a SaaS environment, preferably related to Contact Center or CRM software.
  • Strong focus on delivering exceptional customer experiences and solving customer challenges.
  • Ability to manage multiple customers, timelines, and priorities effectively.
  • Ability to work collaboratively with cross-functional teams, including Sales, Pre-Sales, Development, and Technical Support, to deliver a seamless customer journey.
  • Strong ability to identify customer challenges and offer effective solutions.


Responsibilities:

  • Build and maintain strong, long-term relationships with customers by understanding their unique needs, providing tailored solutions, and ensuring their continued satisfaction with our products.
  • Build and maintain strong, long-term relationships with customers, ensuring satisfaction by providing tailored solutions and addressing their unique needs.
  • Offer ongoing support, troubleshoot issues, and collaborate with the technical team to resolve complex problems.
  • Monitor customer accounts to prevent revenue leakage, ensure timely renewals, and drive full utilization of subscribed services.
  • Track customer health metrics to identify risks and upsell opportunities.
  • Work with sales to expand the customer base by introducing new solutions.
  • Analyze customer satisfaction, retention, and usage metrics to provide actionable insights and recommend improvements.
  • Gather customer feedback to drive product enhancements and act as the voice of the customer.
  • Educate customers on best practices to maximize platform value, improve CX, and share success stories to strengthen brand presence.

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