Customer Success Manager (Onsite, Lahore, PKR Salary)

HR POD - Hiring Talent Globally


Date: 2 weeks ago
City: Lahore
Contract type: Full time
Requirements:

  • Bachelors or Masters in Industrial Engineering, Software Engineering, Business, or related fields.
  • 5+ years in customer success, account management, or similar roles, with a proven track record in client management, growth, and satisfaction.
  • Fluent in English (written, spoken, and read); additional languages are a plus.
  • Skilled in upselling and cross-selling using structured frameworks (e.g., GPCT/BA + C&I).
  • Ability to create growth plans and success strategies aligned with customer objectives.
  • Familiar with Shopify, Lightspeed, HubSpot, JumpCloud, Aircall, PandaDoc, LiteCard, and other SaaS platforms.
  • Native-level English with excellent verbal and written skills.
  • Experience collaborating with sales, product, and engineering teams.
  • Strong understanding of SaaS and recurring revenue models.
  • Proficient in HubSpot and other CRM tools for account management.
  • Basic knowledge of APIs, integrations, and technical concepts for liaising with engineers.
  • Familiar with Jira, Confluence, and Agile workflows.


Responsibilities:

  • Build strong, lasting client relationships, ensuring satisfaction, retention, and growth through tailored solutions.
  • Use the GPCT/BA + C&I sales framework to identify client objectives, challenges, and opportunities, aligning services accordingly.
  • Manage recurring client requests like website updates, product launches, and growth strategies using platforms like Shopify and HubSpot.
  • Conduct regular account reviews to track progress, share insights, and proactively address challenges or opportunities.
  • Drive recurring revenue growth within YetiTechs partner ecosystem, ensuring adoption and expansion of platforms like HubSpot, Shopify, Lightspeed, JumpCloud, and others.
  • Oversee client onboarding, guiding implementation and success planning with integrated partner solutions.
  • Identify upselling and cross-selling opportunities for partner services, managing smaller-scale deals while collaborating on larger opportunities with sales and leadership.
  • Handle and qualify leads from marketing activities, closing deals where appropriate.
  • Develop and present growth strategies for clients, ensuring long-term commitment to partner solutions.
  • Escalate complex opportunities to senior leadership for advanced technical or strategic input.
  • Assist in preparing proposals and account strategies for high-value deals involving partner platforms.
  • Work with CRM teams to maintain accurate customer data and deal statuses in HubSpot.
  • Collaborate with engineering and product teams to ensure seamless project execution and technical alignment.
  • Provide actionable feedback to internal teams, refining services and enhancing customer experiences.
  • Support internal teams by integrating customer insights into strategic decisions related to partner offerings.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Content Creator/Social Media Specialist

Dubizzle Labs, Lahore
8 hours ago
At Dubizzle Labs, we're on the lookout for a creative and driven Creative Associate to join our team. If you absolutely LOVE social media marketing and coming up with innovative campaign ideas, this could be the perfect fit for you. We're seeking someone with a strong work ethic who enjoys collaborating with others and bringing ideas to life.Job ResponsibilitiesContent Creation:Develop...

CCTV Support Executive

The Indus Hospital, Lahore
1 day ago
Job Description Responsible for installing & performing minor repairs on CCTV cameras. Responsible for sending problematic or defective cameras to vendors for repair. Responsible for identifying and solving any problems that affect CCTV system. Responsible for preventive maintenance of CCTV equipment. Responsible for networking and connecting of CCTV systems. Responsible for installing & performing minor repairs on Audio/Visual equipment. Responsible...

PHP/Laravel Developer

Talent Trellis Inc., Lahore
3 days ago
Position Title: PHP/Laravel DeveloperLocation: 28A MM Alam RoadEmployment Type: Full-TimeJob OverviewWe are seeking a skilled PHP/Laravel Developer to manage and enhance our existing web platform and mobile application. The ideal candidate should have strong expertise in pure PHP and the Laravel framework, and be comfortable handling deployments, implementing new features, and making regular improvements.Key ResponsibilitiesApplication Development & Maintenance: Develop, maintain,...