Customer Success - Plutus21 Capital

Experience Required: Minimum 2+ years in client success or operations management roles

Role Overview: We are seeking a proactive and enthusiastic Customer Success to manage and enhance our client processes. This role involves leading teams, optimizing workflows, and ensuring seamless coordination between internal and external stakeholders to deliver high-quality outcomes. The ideal candidate will demonstrate a strong understanding of client processes, excellent problem-solving skills, and a commitment to driving continuous improvement.

Key Responsibilities:

• Lead and oversee client operations, ensuring timely and high-quality service.
• Collaborate across functional teams, including system support, training, and client management, to achieve strategic objectives.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Monitor project milestones and ensure adherence to deadlines without compromising quality.
• Analyze and manage key performance indicators (KPIs) to identify improvement areas.
• Maintain effective communication with stakeholders, resolving escalations and ensuring alignment with client needs.
• Maintain high levels of service quality by implementing and monitoring effective client strategies.
• Monitor client satisfaction metrics and ensure consistent alignment with client expectations.

Qualifications and Skills:

• Proven track record of managing and optimizing processes, with a focus on client satisfaction and team performance.
• Strong leadership, organizational, and interpersonal skills.
• Ability to handle complex projects with multiple dependencies effectively.
• Familiarity with Agile methodologies, Jira, and Confluence tools.
• Exceptional problem-solving capabilities and attention to detail.
• Self-starter with a proactive approach to challenges.