Customer Support Agent

Easetalent


Date: 3 days ago
City: Lahore
Contract type: Full time
Easetalent is a premier recruiting and consulting firm dedicated to connecting top-tier talent with exceptional career opportunities. Our mission is to drive growth and success for both our candidates and partner companies by bridging the talent-opportunity gap.

Job Overview:

We are looking for an experienced Customer Support Specialist with expertise in Shopify Store Management and Client Support for UK-based customers via email and chat. This role involves more than just customert; you will also handle cost calculations, budgeting, and spreadsheet management.

Key Responsibilities:

  • Manage customer queries via email and chat efficiently.
  • Assist customers with platform features and troubleshooting.
  • Track and share customer feedback with internal teams.
  • Provide insights on new features and functionalities to customers.
  • Assist in training junior chat support agents.
  • Maintain and update spreadsheets for budgeting and cost calculations.


Requirements:

  • Experience in E-commerce: Shopify, WordPress, or other online platforms.
  • Experience in email-based support (call center experience is NOT valid).
  • Strong reading, writing, and communication skills.
  • Knowledge of CRM systems, help desk software, and remote support tools.
  • Ability to handle multiple tasks and resolve customer concerns efficiently.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

NetSuite Developer (Remote, Anywhere from Pakistan, USD Salary)

HR POD Careers, Lahore
2 days ago
Requirements:Bachelor's degree in Computer Science, Information Systems, or a related field.3+ years of experience as a NetSuite Developer.Strong proficiency in SuiteScript (1.0 and 2.0), SuiteFlow, and saved Searches.Experience developing RESTlets for custom integrations and data Manipulation.Solid understanding of NetSuites customization capabilities and development tools.Familiarity with NetSuites SuiteCloud Development Framework (SDF) and deployment processes.Experience with NetSuite integrations using REST and SOAP...

Software Engineer (Laravel/Integrations)

vFairs, Lahore
3 days ago
We are looking for a Software Engineer expert in Laravel and 3rd Party Integrations to support our priority tech development.Qualification & ExperienceBS / MS in Computer Science/IT or relevant degree2 to 3 years of hands-on experience with Laravel and PHP frameworks SkillsStrong knowledge and experience as a PHP / LaravelWell experience with REST API developmentHands-on MySQL complex query development and...

Treasury Analyst

Dubizzle Labs, Lahore
5 days ago
At Dubizzle Labs, we are looking to further expand our Pakistan office of already 400+. We are most interested in bringing on board colleagues who love to learn, perform, and teach. We are building a high-quality engineering environment with a super focus on delivering value to customers. Your primary responsibility would be to manage cash flows and banking operations to...