Customer Support Representative - Supply Onboarding

Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.

Wanna join us on this exciting ride?

Job Description

Key Responsibilities:

1. Customer Onboarding:

- Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.

- Provide clear instructions for completing any required paperwork or digital forms.

2. Customer Support:

- Address customer inquiries related to the car buying process via phone, email, or chat.

- Proactively communicate updates on the status of their application or purchase.

3. Education & Guidance:

- Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.

- Offer product and service recommendations based on customer preferences and budget.

4. Data Management:

- Accurately record and update customer information in CRM tools or company databases.

- Ensure compliance with all data security and confidentiality standards.

5. Collaboration:

- Work closely with sales, finance, and support teams to ensure customers are matched with the right options.

- Provide feedback on improving the onboarding experience.

Requirements

Skills and Qualifications:

Experience:

- Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).

Skills:

- Excellent verbal and written communication skills.

- Strong organizational skills with attention to detail.

- Ability to manage multiple tasks and prioritize effectively.

- Proficiency in CRM tools and basic digital platforms.

Attributes:

- Customer-first mindset with a friendly, approachable attitude.

- Problem-solving skills and the ability to stay calm under pressure.

- Passion for the automotive industry is a plus.

Do you want to be part of this story? Apply now!