Customer Support Representative (Xfinity Inbound)
Pakistan Hiring
Date: 21 hours ago
City: Lahore
Contract type: Full time
Job Details
Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 2 Years Required Qualification: Inter Requires Traveling: Yes Salary: 40000 - 70000 PKR Salary Type: Per Month Total Vacancies: 10 Skills inbound callsbillingservicegeneralsupportprocessingpaymentsprovidingtechnicalinternetphonecomplexpromotionscustomertransactionsdatabasesystemtechnical supportsaleseffective communicationresolutionavailability
Description
Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
Grow More is in search of talented and motivated individuals for the post of Customer Support Representative (Xfinity Inbound) in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have inter qualification and atleast 2 years of experience. The position require inbound calls, billing, service, general, support, processing, payments, providing, technical, internet, phone, complex, promotions, customer, transactions, database, system, technical support, sales, effective communication, resolution, availability mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 70k (PKR) per month depending upon skills and years of experience candidate got.
Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 2 Years Required Qualification: Inter Requires Traveling: Yes Salary: 40000 - 70000 PKR Salary Type: Per Month Total Vacancies: 10 Skills inbound callsbillingservicegeneralsupportprocessingpaymentsprovidingtechnicalinternetphonecomplexpromotionscustomertransactionsdatabasesystemtechnical supportsaleseffective communicationresolutionavailability
Description
Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
- Availability for night shifts ( PM - AM).
- Note:- Pick & Drop Service is Available
- Weekends are off
- Contact Number:- -
Grow More is in search of talented and motivated individuals for the post of Customer Support Representative (Xfinity Inbound) in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have inter qualification and atleast 2 years of experience. The position require inbound calls, billing, service, general, support, processing, payments, providing, technical, internet, phone, complex, promotions, customer, transactions, database, system, technical support, sales, effective communication, resolution, availability mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 70k (PKR) per month depending upon skills and years of experience candidate got.
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