Debt Collector.

Position Summary

As a Debt Collector at Cedar, you will be a key player in our efforts to recover outstanding debts owed to our clients. Your role involves managing a portfolio of delinquent accounts and using effective communication and negotiation skills to resolve these debts while ensuring compliance with relevant laws and regulations.

Responsibilities:

• Debt Recovery: Contact and negotiate with consumers about their outstanding debts, adhering to company policies and procedures.
• Record Keeping: Maintain accurate and up-to-date records of all communications and transactions with consumers.
• Communication: Use various channels, including phone calls, emails, and digital platforms, to reach out to consumers and discuss payment options.
• Financial Analysis: Investigate and analyze consumers' financial situations to determine the best approach for debt recovery.
• Payment Plans: Advise and assist consumers in developing suitable payment plans based on their financial capabilities.
• Follow-Up: Monitor and follow up on payment arrangements to ensure compliance with agreed-upon terms.
• Issue Resolution: Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.
• Collaboration: Work with internal departments, such as legal and credit, to obtain relevant information and support for debt recovery.
• Regulatory Compliance: Stay updated on industry regulations, legal requirements, and best practices related to debt collection.
• Target Achievement: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Requirements:

• Education: Bachelor’s degree required.
• Experience: Proven experience in a call center environment, Debt collections and Sales Experience (Preferred)
• Skills: Computer literate with a strong command of both spoken and written English.

Work Schedule:

• Full-Time: 40+ hours per week
• Days: Monday to Friday (weekends off)
• Timings: 9:00 PM to 6:00 AM PKT
• Salary: 125K Basic + commissions