Deputy Manager MDMS

Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Job Purpose

Manage and overview operations of MDM and SGG to help maintain Meter 2 Cash cycle and data analytics. Plan and promote the daily schedule routine for all MDM/SGG task. Provide technical support L2 to AMI support team for MDM related Business Cases. Follow up, coordinate, address and resolve MDMS TO-DO(s). Overseeing the daily operations of MDM, authorize or enforce the resolution of issues. Assist in hardware/software upgradations and DR implementation for ensuring uninterrupted service.

This position is responsible for assisting in providing error-free and timely data in MDMS WITH objective of auto billing and analytics WITHIN the limits of organizational policies, SOPs and departmental objectives.

Responsibilities

MDMS Administration and Technical Support

Administration of the AMI MDMS system and their subsequent databases. This includes the following:

• Maintenance of Master configuration to support the Business Operations
• Creation/Removal/Maintenance of User Roles and access permission
• Overseeing the daily operations of MDM, authorize or enforce the resolution of issues.
• Observer the error trends and help resolve the trends to resolve the issue.
• Ensure the assignment, addressing and proper resolution of all the To Do's created in the system.
• Provisioning of new To Do Types in the system if required.
• Observing Batch Job and Services Logs for the assessment of investigation
• Technical support L2 to AMI support team for MDM related Business Cases
  
  

MDMS optimization and process management

Troubleshooting And Solving Software Issues Along With Vendor In Order To Optimize And Create An Error-free System. This Includes The Following

• Troubleshooting and solving software issues along with vendor in order to optimize and create an error-free system.
• Facilitation in process design for better understanding of MDMS processes
• Design and implement SOP and policies related to MDMS for improved performance.
• Coordination with IBC power user, IT, HES, Governance for better resolution of issues related to smart meters, MDMS hardware/software and integration with external systems.
  
  

Database Administration & System Integration Monitoring

Administration of databases & Systems Integration Monitoring for MDMS. This includes the following

• Implementation of data security, periodic backups, user access management and performance monitoring of databases.
• Implementation, monitoring & maintenance of integration of MDMS with current and ongoing external systems (HES, SAP and Data Analytics software)
  
  

SLA and DLP contracts with vendors

Facilitates In Proper SLA And DLP Agreements With MDMS AMI Vendors With The Objective Of Providing Error-free And Timely Data To Relevant Stakeholders

• Assist in technical terms of SLA and DLP with MDMS vendors.
• Prepare initial level SOW for SLA and DLP
  
  

System monitoring and reporting

Facilitation In MDMS System Monitoring And Troubleshooting. This Includes

• In-house Development & Implementation of dashboards for monitoring smart meters communication status in MDMS and server health.
• Gathering predefined sets of metrics or logs for the purpose of monitoring MDMS integration with other systems (HES,SAP etc.).
  
  

Education & Relevant Experience

• Bachelors or Masters Degree preferably in computer sciences/ BS Engineering (Electrical/Electronics)
• 1-3 years’ experience
  
  

Knowledge

• Computer Networks
• Process integration
• Knowledge or working experience of HES solutions
• Familiarity with process integration of MDM with other utility enterprise and operational systems such as HES, SAP ISU.
• Familiarity with MDM Data Model, Web services & BPEL services.
• Hands-on experience in configuration MDM, trouble shoot maintenance issues.
• Strong understanding of Electricity utilities system landscape, Smart grid concepts.
• Able to assist the Testing team with the functional areas to be tested.
• Knowledge of tools such as Java, XPath, XML, SQL/Oracle DB, REST Web Services, Groovy, XSLT, API development Database systems (MSSQL, MySQL etc.)
• System Integration (CIM standards)
• Metering systems and standards (IEC, DLMS\COSEM, IDIS etc.)
• Computer Architecture
• Terminal tools
• End to End architectural understanding of the AMI system.
  
  

Skills

• Decision Making & Problem Solving
• Team Work & Collaboration
• Negotiation
• Analytical
• Communication (Written, Verbal & Presentation)
  
  

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.