Developer III - Enterprise Solutions

3 - 5 Years 1 Opening Hyderabad

Role description

Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer

Outcomes:

• Work with project team to develop unit test and document small and medium complex level programs as needed for the projects

• Follows the best practises set by the project requirements.

• Perform other duties as assigned or requested

• Code debug test and document; communicate product/component/feature during development stages.

• Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

• Learn technology business domain system domain individually and as recommended by the project/account

• Define/review technical requirements based on user stories.

• Mentor new team members

• Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.

• Identify the problem patterns and improve the technical design of the application/system

• Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components

• Set goals in NorthStar measure progress timely and update accordingly

Measures of Outcomes:

• Completion of applicable technical/domain certifications

• Adherence to coding standards set by ERP/CRM Practice

• Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)

• Reduction of reoccurrence of known defects

• Quick turnaround of production bugs

• Number of post delivery defects

• Adhere to SLAs where applicable (if supporting)

• Resource billability throughout the year

• Number of positive feedback from managers or leads

• Number of small requirements solutioned and implemented

Outputs Expected:

Requirement:

• Understand the requirements/user stories

Estimate:

• Estimate time
  effort
  and resource dependence for one's own work and for others' work
  including modules. Follow scrum ceremonies.

Design:

• Understand the design/LLD and link it to requirements/user stories

Configuration and Coding::

• Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Test:

• Create unit test plan for assigned requirements
  and conduct unit testing.

• Test class coverage above 95%.

Code Review:

• Participate in code reviews with Tech Lead

• Interact with client for technical discussions under supervision

Manage Defects:

• Perform defect RCA and mitigation

Manage Project:

• Manage module level activities

Document:

• Create documentation for own work as well as perform peer review of documentation of others' work

• Create deployment related documents.

Analysis:

• Perform analysis as required and directed by the supervisor

Status Reporting:

• Report status of tasks assigned

• Comply with project related reporting standards and process

Manage knowledge:

• Contribute project related documents
  share point
  libraries
  client universities

Release:

• Follow release process

Domain relevance:

• Develop feature / component with good understanding of the business problem being addressed

Client Interactions:

• Effectively interact with customers and articulate their inputs

Mentoring:

• Mentor junior developers on the team

Skill Examples:

• Ability to debug and do RCA for any defects reported by testing team

• Explain and communicate the design / development to the customer

• Understand the application/feature/component design and develop the same in accordance with user stories/requirements

• Perform and evaluate test results against product specifications

• Develop user interfaces business software components and embedded software components

• Manage and guarantee high levels of cohesion and quality

• Estimate effort time required for own work

• Perform and evaluate test in the customer or target environment

• Work in a team environment

• Good written and verbal communication abilities

• Proactively ask for and offer help

• A quick learner who can adapt to learning new technologies relevant to ERP/CRM.

• Experience in researching production system issues

• Able to work closely with client to convert production issues to solutions and suggest options

• Ability to advise on best practices and approaches to the team and client

• Experience in creating and maintaining configuration steps like Sandbox refresh activities.

• Ability to prepare test data and steps for unit integration and production testing as per project needs.

• Strong and effective written and verbal communication skills

Knowledge Examples:

• Knowledge of various ERP/CRM cloud platform features and automations.
  • Thorough knowledge of coding best practices and understanding the limitations of coding.
  • Experience using data loading tools.
  • Experience on production deployment and solving deployment errors.
  • Knowledge of Agile Methods - Scrum and Kanban
  
  
  Additional Comments:

  Design, develop, and implement solutions using ServiceNow ITOM modules, including Event Management, Cloud Management, Service Mapping, Discovery, and Orchestration. Collaborate with stakeholders, IT teams, and business analysts to gather and understand requirements for IT operations automation and optimization. Develop and configure ITOM-related workflows, business rules, scripts, and integrations to automate operations, manage infrastructure, and monitor events. Configure and maintain service maps, event rules, monitoring tools, and integrations with external monitoring and management systems. Lead the development of custom solutions and enhancements in ServiceNow to improve IT operations, reduce manual tasks, and increase overall efficiency. Perform troubleshooting, root cause analysis, and problem resolution related to ITOM solutions and integrations. Guide and mentor junior developers, sharing expertise and best practices for ITOM module development. Ensure proper documentation for all custom developments, configurations, and system integrations. Work closely with cross-functional teams (e.g., ITSM, Cloud, DevOps) to ensure the seamless operation of ITOM-related workflows. Stay updated on new features, best practices, and innovations in ServiceNow ITOM, and incorporate them into ongoing development projects. Certifications: Must have CSA & CIS (ITSM & ITOM is mandatory) Certifications Senior Developer with 5+ Years of Experience

Skills

Itsm,Itom,Integration

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.