DevOps Engineer

The DevOps Engineer will be responsible for analyzing, supporting, and maintaining eCommerce site operations, with a focus on supporting CMS, Frontend (including cache), and BFF layers on Cloud-based infrastructure (AWS/GCP). Additionally, knowledge of Salesforce Commerce Cloud, Akamai CDN, and monitoring tooling is strongly preferred.

Requirements

• Analyze all business processes and ensure compliance with all controlled processes according to business requirements.
• Monitor and support workflows and provide expert knowledge on all workflow designs and implementation.
• Analyze the day-to-day operations and processes and focus on Process Automation and Continuous Improvement.
• Works collaboratively with external and internal vendors and stakeholders to research, elicit, analyze, validate, and document business requirements and ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
• Works in partnership with all IT teams to find solutions, and/or escalate issues to appropriate IT groups and third-party vendors for resolution.
• Act as a Production Support for the e-commerce site with an emphasis on monitoring and ensuring site uptime and availability in the production environment.
• Serve as critical support role for the Development Team, Business Team, and other vendor partners. Act as the technical lead on the performance, monitoring, and activity of all systems and databases related to daily operations of the e-commerce environments.
• Participate in and provide SME representation for cross-functional team collaborations on projects and problem resolutions.
• Architect, research, and make recommendations for web-based technologies that would benefit the site and the company.
• Ensure secure operations with application, database, and operating system security hardening, penetration testing, and SOX/PCI compliance.
• Document processes and procedures for internal use and provide extensive and detailed instructions on production changes for the managed service team to execute.

Specifications

• Bachelor’s degree in computer science or related field. Retail domain experience preferred.
• Strong ability to triage issues and reach resolution utilizing available tools and problem analysis
• Experience using and configuring Drupal CMS along with web development-related skills in that area.
• Strong understanding of PHP programming language and Object-Oriented Programming (OOP) principles.
• Strong working knowledge in a Cloud platform (AWS/GCP/Azure) and common services like computing, databases, Kubernetes, storage and networking.
• Experience with Terraform (infrastructure as code) or Cloud platform-specific template-based automation (CloudFormation/Cloud Deployment Manager/ARM) to create resources is a plus.
• Solid experience working with CICD implementation (build and deployment pipelines) and Kubernetes container orchestration.
• 5+ years of hands-on experience demonstrable skills and experience working with Linux, SQL and scripting (shell, javascript, python, etc.) - having Python knowledge is a plus.
• 5+ years of experience in automating processes using scripting and automation tools like Rundeck.
• 3+ years of hands-on experience with an e-commerce platform like Salesforce Commerce Cloud/Hybris/Magento preferred.
• Experience with monitoring and alerting tools like AppDynamics, SumoLogic and Quantum preferred.
• Experience in Incident Management, Change Management and Production Change Control.
• Working knowledge in Software Defined Networking and Software Defined Storage, Unix operating system (RHEL preferred)