Digital Sales & Support Representative

Join TalentPop App as a Digital Sales & Support Representative!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you.

We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you!

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
  
  

What We’re Looking For

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.
  
  

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage or health stipend (depending on location) for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.
  
  

When applying, please include the application code: BCS to be prioritized in the review process. If asked what role you're applying for, please select or write Brand Concierge.

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!