Director I - Delivery Management

15 - 25 Years 1 Opening Bangalore, Hyderabad

Role description

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at .

Supply Chain Domain Leader (Hyderabad Location Only)

You Are:

Supply Chain Domain expert with experience in digital transformation of Supply Chain processes. We are looking for a strong candidate with strong experience into implementing and maintaining Kinaxis’s IBP Enterprise Level solution into Pharmaceutical / BioPharma / BioTech Organization covering all the Phases of S&OP Processes.

The Opportunity:

Strategic Planning & Roadmap Development

• Lead Participant for creation and execution of a global IT strategy for supply chain systems aligned with business growth, regulatory needs, and customer expectations.
• Define a multiyear roadmap for system upgrades, process automation, predictive analytics, and cloud enablement.
• Evaluate emerging technologies (e.g., blockchain, IoT, AI/ML) for traceability, inventory accuracy, and risk mitigation.
• Partner with global operations, quality, regulatory, and finance leaders to align business priorities and IT capabilities.

Enterprise Systems Leadership

• Provide direction for deployment, optimization, and lifecycle management of SAP S/4HANA, WMS, TMS, planning (APS), MRP, EDI, and supplier collaboration systems.
• Ensure seamless integration of supply chain systems with MES, QMS, CRM, and laboratory platforms to support end-to-end digital thread.
• Establish data governance and master data management standards across systems to ensure consistency, accuracy, and auditability.
• Oversee cloud and hybrid system deployments in compliance with FDA 21 CFR Part 11, GAMP 5, and Annex 11.

GxP Compliance & Validation Oversight

• Collaborate with Quality Assurance and CSV teams to validate all GxP-impacting supply chain systems.
• Implement secure role-based access controls, audit trails, disaster recovery, and backup policies for regulated systems.
• Ensure systems support serialization, track-and-trace, controlled substances handling, and import/export compliance.

Cross-functional & External Collaboration

• Act as a key interface with manufacturing, procurement, logistics, planning, quality, and finance to gather requirements and optimize workflows.
• Build strong vendor partnerships to ensure delivery, compliance, and SLAs are met.
• Coordinate with external CMOs, 3PLs, suppliers, and customers to ensure data integration and supply chain visibility.

Project & Program Management

• Lead Participant into global and site-specific supply chain IT projects, ensuring scope, timelines, budgets, and KPIs are met.
• Apply ITIL, PMP, or Agile methodologies to manage risks, allocate resources, and deliver high-impact outcomes.
• Establish formal governance and change management structures to oversee digital transformation and digital strategy across supply chain domains.

Operational Performance & Continuous Improvement

• Monitor system KPIs including uptime, transaction throughput, fulfilment accuracy, and order cycle time.- Implement real-time dashboards and data analytics for proactive decision-making and root cause analysis.
• Identify system enhancements to reduce manual interventions, lower inventory costs, and improve customer service levels.
• Drive innovation through automation, robotics, and AI-based forecasting and inventory optimization tools.

Leadership & Team Development

• Lead, mentor, and develop a global team of IT analysts, engineers, architects, and project managers.
• Foster a culture of accountability, innovation, continuous learning, and customer-centric delivery.
• Promote collaboration, knowledge sharing, and cross-training across global and site-based teams.

What you need:

• Experience: 10–15+ years of experience in Supply Chain Process with at least 5 years of strong experience into implementing and maintaining Kinaxis’s IBP Enterprise Level solution into Pharmaceutical / BioPharma / BioTech Organization covering all the Phases of S&OP Processes.
• Expertise in SAP S/4HANA, Oracle, Blue Yonder, Kinaxis, or ERP/WMS/APS systems.
• Strong understanding of GxP validation, supply chain planning, manufacturing logistics, serialization, and cold chain operations.
• Proficient in Agile/Waterfall project methodologies, ITIL practices, and cybersecurity principles.
• Exceptional leadership, communication, vendor management, and stakeholder engagement skills.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

Kinaxis IBP,GXP,SAP,CDMO

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.