Director Marketplace Operations

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Responsibilities:

Marketplace Seller Operations

• Lead daily operations for Mass Sellers and Long Tail Sellers.
• Oversee onboarding, seller segmentation, KPI design, and training programs.
• Maintain quality standards for listings including content accuracy and categorization.

Seller Engagement & Incubation

• Drive engagement and performance of small and medium sellers.
• Design and execute incubation frameworks to help underperforming or new sellers ramp up.

Business Development & Growth

• Launch seller acquisition and retention campaigns.
• Collaborate with marketing and category teams to align seller growth with platform initiatives.

Performance Analytics & Reporting

• Analyze GMV, seller activity, fulfillment, and return metrics.
• Prepare and present periodic dashboards and strategic performance reviews.
• Design incentive programs for hunters and KAMs to boost acquisition efforts and drive sales growth.
• Presenting periodic updates during WBR and MBR sessions to senior management.

Cross-Functional Collaboration

• Coordinate with logistics, finance, tech, and customer support teams.
• Ensure alignment with seller SLAs, policy compliance, and platform experience.

Process & Policy Development

• Establish and refine seller SOPs, guidelines, and escalation workflows.
• Lead operational improvements to enhance seller efficiency and satisfaction.
• Implement best practices for inventory management, order fulfillment, and customer service

Qualifications & Requirements:

• Bachelor's degree in Business, E‑commerce, Supply Chain, or a related field; Master’s preferred.
• Minimum 5+ years’ experience in e-commerce operations or marketplace management.
• Deep understanding of platforms such as Daraz, Amazon, Shopify, or local B2C marketplaces.
• Proven experience in seller engagement, growth programs, or incubation.
• Strong analytical skills with proficiency in Excel/Sheets or BI tools.
• Excellent interpersonal, communication, and team leadership abilities.
• Fluent in English; Urdu or regional language skills are a plus.

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the e-commerce industry
• Competitive salary and incentive package