E-commerce Executive

About Us

We are Mous. People deserve tech and lifestyle products that are fit for purpose, perform as promised and allow them to be their best. So we are building the go-to brand refreshingly focused on product so people can have just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to making the best products possible. Over the past ten years we have flipped the tech accessory market on its head, raising the standards and people's expectations. We've made cases that can protect phones dropped from cranes, engineered magnetic accessory ecosystems before MagSafe even launched, partnered with Google to make super thin cases, developed impact materials and waterproof constructions to make backpacks that confidently protect laptops and we're only just getting started!

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

About the Role

We're excited to announce an opportunity for an E-Commerce Executive to be a part of our expanding team in Pakistan! As we grow both steadily and swiftly, we're embarking on numerous new projects. For these ventures, we require an enthusiastic individual who will be an instrumental part of our exciting journey to build the world’s best tech accessories. Reporting to our UK E-Commerce Lead, you will dive straight into the deep end getting involved across our online sales channels.

About You

As an E-commerce Executive, you will manage the day-to-day maintenance of our 4 Shopify stores (UK, US, EU, ROW). Reporting directly to our E-Commerce Lead, you will collaborate closely with the wider E-Commerce team including our UK E-Commerce Executive, our in-house and external development team as well as our Marketplaces Manager. You will also work closely with the Brand and Creative team to ensure all deliverables are shared ready for launches.

Day-to-day you will help coordinate new product launches and oversea site merchandising - liaising with multiple stakeholders, creating the most effective process to ensure all deadlines are met and pushing the right products to the right people. On top of this, you'll also support with launching A/B tests, QA new website developments and the creation of both product and campaign briefs.

You will also work closely with our Marketplaces Manager, collecting necessary information to create new products in Amazon’s catalogue across multiple markets, creating new listings in future markets e.g Walmart & assisting with merchandising and pricing across marketplaces and websites.

Here’s what you’ll get up to in your first three months with us:

• Proactively get to grips with Shopify, our E-Commerce tools and our ERP system, whilst beginning to identify areas for improvement.
• Complete a deep-dive into the Mous brand; gaining a solid understanding of our customer, our vision, new product launches and company objectives.
• Begin to take over the management of all site-related updates (copy, imagery, assets, pricing), driving an increase in conversion and AOV.
• Complete rigorous site testing during website code deployments
• Support the wider team on sub-tasks of significant E-Commerce projects.
• Support Marketplaces (e.g Amazon) function with day-to-day tasks and product launches
  
  
  

Sound good? This is what you’ll be working on in six months to a year:

• Begin to take ownership of the new product launch process across our sites and marketplaces - creating a roadmap and a list of content needs for each launch, whilst ensuring that all stakeholders deliver assets on-time and to the correct standard.
• Manage the active merchandising process on our sites.
• Proactively spot areas for improvement within other E-Commerce-related processes
• Investigate product performance and use data to make suggestions to improve sales/performance.
• Assist with the coordination of AB tests to optimise pages across all sites
• Research and stay abreast of industry trends and best practice.
  
  
  

It’s a super exciting time to join the Mous family, and we’re looking for the very best to come aboard our team. Here are the basics we need from you:

• A 2:1 (GPA 3.3) degree or higher, although not strictly required.
• 0-2 years experience in an E-Commerce related role
• Great organisational skills
• High attention to detail
• Good Time management skills
• Highly developed Problem solving skills
• Passion for Mous + E-Commerce
• Shopify / Google Analytics experience
  
  
  

About Our Offer

Here’s a summary of the benefits of working at Mous:

• Competitive Compensation: We offer a competitive starting salary that reflects your experience and the value you bring to Mous. We also provide additional benefits for our Pakistan team, which will be discussed in more detail at the contract stage
• Dynamic Work Culture: Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount
• Growth and Development Opportunities: At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm
• Professional Development Perks: Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business
• Seamless Remote Collaboration: Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!)
• Long-Term Benefits: Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication
  
  
  

About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results
  
  
  

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together
  
  
  

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride
  
  
  

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.