E-Commerce Manager

POSITION SNAPSHOT

Location: Lahore, Pakistan

Company: Nestlé Pakistan

Job Type: Full-time, Permanent

Position Summary

Lead the eCommerce department in Pakistan to achieve business objectives and sales plans by fostering strong relationships with customers and distributors to enable optimal product commercialization. Drive Nestlé's eBusiness Strategy and Integration, and develop eCommerce and its sub-verticals in alignment with the aligned business strategy. Execute strategies in line with consumer needs to achieve both qualitative and quantitative targets.

A DAY IN THE LIFE …

• Develop the eCommerce strategy including the strategic roadmap and overall operational plans for the market with the aim of developing online presence and market share of all Nestlé brands
• Accountable and responsible to ensure achievement of agreed e-commerce sales targets/KPIs. Challenge the team to ensure effectiveness and adapt with evolution of business requirements.
• Develop business relations with all eCommerce customers to ensure strategic alignment and Joint Business Plans - covering all eCommerce verticals; Pure players, eCommerce, eB2B and Bricks & Clicks. Continuously strive to improve customer satisfaction with Nestlé's position in the eCommerce domain.
• Gather e-shopper insights by driving shopper studies, e-promotion learnings and e-retailer database to identify business opportunities.
• Develop collaboration and relationships with third parties that may partner with Nestlé on eCommerce - Like telecom operators and mobile payment solution providers etc.
• Collaborate with digital team and brands to develop and execute effective RDM strategy to ensure best in class e-shopping experience across the shopper journey.
• Lead and manage e-commerce global solution implementations in Pakistan and capture local innovations and technology that can be leveraged to accelerate eBusiness.
• Lead projects with sales, marketing and supply chain teams in the development of new business models, e-packaging, online promotions and optimization of RTMs.
  
  

WHAT MAKES YOU SUCCESSFUL?

• More than 7 years of commercial experience in business operations, with at least 2-3 years of experience in eCommerce and over this period has successfully developed strategy and delivered projects and KPIs.
• Proven success in achieving key commercial KPIs, including top and bottom-line results.
• Expertise in key business functions: Commercial, Finance, Technical, and Supply Chain.
• Strong leadership skills and team collaboration.
• Demonstrated ability in people development.