E-Commerce Manager (ZR-388)
Horizon Tech
Date: 1 week ago
City: Remote
Contract type: Full time
Remote
We seek a motivated and results-oriented E-Commerce Manager to join our dynamic team and elevate our online presence. The E-Commerce Manager will lead and optimize our e-commerce operations, focusing on boosting online sales and delivering an exceptional customer experience. This role demands a strategic mindset, sharp analytical abilities, and proven expertise in managing and scaling online stores.
Must Haves
Must Haves
- Bachelor's degree in Business, eCommerce, Marketing, or a related field.
- Experience in developing and managing successful eCommerce programs.
- Strong grasp of how content, design, and user interface collaborate to create seamless user experiences.
- Comprehensive knowledge of online marketing strategies and their implementation.
- Expertise in development optimization techniques to deliver exceptional user experiences efficiently.
- In-depth understanding of eCommerce processes, workflows, and industry best practices.
- Exceptional organizational skills with the ability to manage priorities, work under tight deadlines, and deliver results.
- Self-motivated, adaptable, and proactive team player with excellent interpersonal and collaboration skills.
- Oversee daily operations to support the eCommerce program, with a strong focus on driving revenue growth, increasing repeat purchases, enhancing customer retention, and acquiring new customers
- Assist in implementing new features and functionalities for the eCommerce platform, including defining project scope, executing plans, developing processes and procedures, managing change initiatives, and coordinating customer testing and communication.
- Monitor eCommerce activities daily to ensure smooth operations.
- Update and maintain detailed business process documentation, including step-by-step user guides and training materials to support all aspects of order processing.
- Stay informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
- Offer strategic recommendations to enhance the digital shopping experience and simplify interactions on eCommerce platforms.
- Collaborate across teams to develop strategies aimed at optimizing the online purchasing experience.
- Utilize analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
- Establish and track key performance indicators (KPIs) to evaluate the success of initiatives and present results to stakeholders.
- Propose innovative methods to promote and expand online sales growth.
- Job Timings: Night shift following US EST (Night Shift)
- Office location: Off to Shahrah-e-Faisal, PECHS, Karachi
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