End User Services (EUS) Desktop Specialist with VDI & Mobility

9 - 12 Years 1 Opening Hyderabad

Role description

• Provide expert support for both physical and virtual desktops (Windows 10/11, Windows Server).

• Administer and maintain Windows desktops and associated environments (hardware, software, and applications).

• Resolve desktop-related issues (hardware, software, network connectivity) in a timely manner, ensuring minimal downtime for end users.

• Administer and optimize VDI platforms (e.g., Citrix XenDesktop, VMware Horizon, Azure Virtual Desktop).

• Ensure scalability, performance, and security for VDI environments.

• Troubleshoot and resolve issues related to VDI infrastructure and virtual machine (VM) performance.

• Collaborate with IT teams to design and implement VDI solutions that align with business requirements and user needs.

• Administer Citrix XenApp/XenDesktop environments, ensuring performance and availability of virtualized applications and desktops.

• Optimize Citrix policies and troubleshoot performance issues in Citrix environments.

• Work on Citrix lifecycle management, including deployment, updates, and configuration of Citrix components.

• Ensure endpoint security for desktop, VDI, and mobile devices (antivirus, encryption, firewalls, patching, etc.).

• Maintain compliance with organizational standards and external regulations (e.g., GDPR, PCI-DSS).

• Collaborate with the Security Team to implement best practices for endpoint protection and mobile security policies.

• Manage relationships with external vendors and service providers related to desktop, VDI, and mobile solutions.

• Oversee vendor performance to ensure Service Level Agreements (SLAs) are met and issues are resolved efficiently.

• Collaborate with suppliers to ensure timely procurement and implementation of desktop and mobility solutions.

• Provide training, guidance, and knowledge-sharing to end users and other internal teams regarding desktop, VDI, and mobility technologies.

• Develop, update, and maintain documentation, processes, and troubleshooting guides for desktop support, VDI, and mobility solutions.

• Collaborate with cross-functional teams (Network, Security, and IT teams) to resolve technical issues and implement new solutions.

• Communicate effectively with technical and non-technical stakeholders regarding issues, solutions, and project progress.

• 10+ years of experience in End User Services (EUS) or Desktop Engineer in a large-scale enterprise environment.

• Proven experience in managing VDI platforms (Citrix XenDesktop/XenApp, VMware Horizon, Azure Virtual Desktop).

• Strong background in supporting and managing Windows 10/11 and Windows Server environments.

• Hands-on experience with Microsoft 365 Suite, including Teams, OneDrive, SharePoint, etc.

• Advanced knowledge of Citrix XenDesktop, XenApp, and related Citrix technologies.

• Strong troubleshooting skills for Windows desktops, VDI, and Citrix environments.

• Experience with PowerShell scripting for automation in desktop management.

• Familiarity with endpoint security tools (antivirus, encryption, firewalls) and patch management.

• Knowledge of Active Directory (AD), Group Policy (GPO), DNS/DHCP, and Windows Deployment Services (WDS).

• Familiarity with Azure Virtual Desktop and other cloud-native desktop management platforms.

• Experience in managing cloud-based environments and integrating them with on-premises desktop services.

Skills

EUS, desktop Engineer, Vdi, Mobility, Citrix

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.