ER Coordinator
The Indus Hospital
Date: 1 week ago
City: Lahore
Contract type: Full time
Job Description
“Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”
- Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non-Clinical Areas
- Handle patient/attendants especially during rush hours
- Explain anxious patients/attendants, about waiting time and process flow of ED
- Addresses and resolves patients flow problems during shift
- Visit all patients ongoing to ensure their comfort and satisfaction and follow-up to resolve complaints.
- Updating and expediting the patient's plan of care with the physician
- Checks on delays in all sub processes including lab, consults, admission and referrals.
- Close Coordination with security supervisor to maintain strict visitor/attendant’s control
- Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours
- Initiate dialogue with different personnel and departments to resolve complaints and to review performance of ED to improve standards
- To ensure that ED environment is maintained at a set standard at all times
- Maintain strong liaison with all departments
- Effectively coordinates with all support services and work closely with the In-charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels
- Coordinates with senior staff and will assist them in difficult situations especially dealing with difficult people
- Coordinates with administrative office.
- Serves the liaison with the Triage Staff
- Ensure proper registration mechanism for direct entry patient in the Emergency.
- Meet regularly with HOD for discussion and information update
- Feed back about the round to the HOD.
- The ability to perform in a professional manner during crisis or emergency situations
- Maintains exemplary attendance and availability according to department need
- Communicates information verbally and in writing to appropriate person
- Must adhere the behavioral standard including create positive relationship with Patients, attendants, colleagues and with self.
- Maintain paper records in good order including accurate filing
- Respecting the privacy, dignity, needs and belief of patients, attendant and colleagues
- Behaving in a manner which is welcoming to and of the individual
- Perform any other task as assigned by the Concerned Head.
“Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”
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