Expert Customer Lifecycle Management – Central

Grade Level: L2

Location: Lahore

Last Date to Apply: 3 October 2024

What is Expert Customer Lifecycle Management – Central?

Expert Customer Lifecycle management is a senior role where the ideal candidate will have a strong background in managing corporate portfolio within the telecommunications and financial services industry. Additionally, the candidate will be the focal point for potential and existing high value clients to develop JazzCash' corporate solution portfolio, including Salary Disbursement Solutions/Irregular Disbursement, Payment Gateway/E commerce, In-App Payment Collections. The role reports directly to the Regional Manager Corporate Partnership and requires exceptional stakeholder management skills to deliver complex projects across various organizations.

What does Expert Customer Lifecycle Management do?

• Pursue high value Organizations for sale of disbursement and collections solutions by integration and onboarding large ecosystems
• Responsible for bringing new clients onboard while maintaining relationships with existing ones
• Act as principal point of contact between a business and its customers
• Identify new markets and customer leads and pitch prospective customers
• Develop understanding of existing Corporate client base and liaise with them for upselling and making sure the operational activities are smooth
• Develop pipeline of potential clients through directly reaching out to them or by leveraging other Jazz channels
• Track and present pipeline to management for region
• Maintains professional and technical knowledge of Digital Financial Services by staying updated on regulatory and business practice changes
• Guide a client through the various stages the lifecycle from conception, negotiation, onboarding and live
• Deliver on monthly, quarterly and yearly targets
• Conduct regular meetings with corporate clients to give them high quality after sale services, revenue growth and relationship building along with information gathering with future business prospects
• Ensure smooth customer experience for all segments (B2B) clients registration fulfilling all regulatory requirements
• Timely escalate technology and operational complaints to relevant teams within defined TAT for better customer experience and follow up to resolve the same
• Drive product uptake and penetration by formulating sales strategies along with the regional corporate partnerships team and collaborating on sales pitches

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Expert Customer Lifecycle Management?

• Bachelor's or Master's degree in Management Sciences
• 2 - 5 years' of relevant experience in a similar role within the Digital Financial Services industry
• Demonstrated experience of leading challenging projects by taking end to end responsibility from planning to roll out within Digital Financial Services business.
• The individual should have sound communication, presentation and negotiation skills; these skills are key to meet the performance expectations for this role which are to sell JazzCash Corporate Solutions.
• Must have prior experience of managing complex large-scale projects across multiple Organization in sales domain.
• Will be focal point for account relationship management and will be directly dealing with CXOs and other Senior Management team members of client Organizations.
• Strong technical knowledge of DFS solutions and competition value proposition to be able to work with organizations to close sales in highly competitive market
• Achieve aggressive active disbursement target
• Negotiate/ close deals and handle complaints or objections
• Integrate with high value clients to achieve collection targets
• Sound understanding of SBP regulatory environment pertaining to Digital Financial Services industry
• Telecom industry corporate client management experience in corporate sector especially in Digital Financial Service domain.
• Must have demonstrated ability of
• Portfolio Management
• Stakeholder Management
• Strong written and verbal communication skills
• Reporting & presentation skills
• Proactively solving day-to-day problems
• Result driven approach towards daily tasks
• Experience of banking sector
• Cross functional experience within industry

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.