Front Desk Officer | Lahore

Lahore - Punjab - Pakistan

Job Summary


This position will be the first point of contact for visitors. Receptionist will welcome guests & greet people who visit the business.

Essential Duties And Responsibilities

• Keep front desk tidy and presentable with all necessary material.
• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels.
• Check, sort & forward emails.
• Work order management work order to be raised to follow ups (POC).
• Lunch and fruits vendor management.
• Office daily cleaning and inspection and checklist for all sites. Monthly FE inspection checklist/monthly QHSE checklist.
• Manage and keep track of office supplies and inventory.
• Daycare management cleaning / drycleaning and other duties related to daycare. (where applicable)
• Manage and entertain Female/ disable/ shower room/ executive washroom complains.
• Manage health zone laundry. (where applicable)
• Staff Overtime management.
• Management of inventory of first aid box.
• First aid box management and checklist.
• Bookings and management of meeting room.
• Inventory of spare parts for office critical equipment and maintenance.
• MD Room management.
• Crockery management for cafeteria.
• Other duties may be assigned.
  
  

Supervisory Responsibilities


Formal supervisory responsibilities for the soft service team.

Align office boy to serve refreshments to office employees & guests.

Co-ordinate’s work and assign tasks.

Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And EXPERIENCE


General Education Degree. Bachelors/Graduation in any field with minimum 2-year experience is preferable.

Communication Skills


Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS And/or ABILITIES


Familiarity with office machines

Knowledge of office management and basic bookkeeping

Excellent knowledge of MS Office (especially Excel and Word)

Customer service orientation

Intermediate skills with Outlook, and intranet/internet.

Service line: None