GCP CCAI Dialogflow | 3 to 6 years | Pan India

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• Design, build, and deploy conversational AI applications using Google Cloud CCAI and DialogFlow.
• Develop chatbots, virtual assistants, and automated voice response systems to improve customer interactions across multiple channels (web, mobile, IVR, etc.).
• Work with stakeholders to understand business requirements and translate them into AI-driven solutions.
• Train and fine-tune natural language processing (NLP) models to ensure high accuracy and improved customer interactions.
• Integrate AI chatbots and voice bots with backend systems, CRM tools, and other business applications.
• Collaborate with product, engineering, and UX teams to design intuitive and effective conversational experiences.
• Continuously monitor and evaluate the performance of conversational AI systems, gathering insights to optimize and refine AI models.
• Stay up-to-date with the latest advancements in conversational AI, NLP, and cloud technologies to drive innovation in the development of AI applications.
• Provide technical guidance and support to teams implementing and scaling CCAI and DialogFlow solutions.

Job Description - Grade Specific

• Design, build, and deploy conversational AI applications using Google Cloud CCAI and DialogFlow.
• Develop chatbots, virtual assistants, and automated voice response systems to improve customer interactions across multiple channels (web, mobile, IVR, etc.).
• Work with stakeholders to understand business requirements and translate them into AI-driven solutions.
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.