Gorgias Technical Customer Service Representative
TalentPop App
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Work with global teammates in a fast-paced E-Commerce environment
- Immediate start preferred for qualified candidates
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs like Gorgias
- Highly motivated, intellectually curious, and resourceful
- Experience in E-Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (wired connection preferred)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast-growing company with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Linux/Windows System Engineer
Navicosoft,
Remote
2 days ago
Job Title: Network & Infrastructure Engineer (Full-Time – Lahore Office)Company: Navicosoft Location: Gulberg, Lahore (Hybrid) Type: Full-time Timings: 9 AM – 6 PM (Monday to Saturday) Salary: 100,000-250,000 About Us:Navicosoft is a leading hosting and digital infrastructure company operating globally with presence in Australia, UAE, and Pakistan. Our infrastructure includes 100+ dedicated physical servers, multiple Virtualizor servers, and a backup...

Email Marketing Assistant
TalentPop App,
Remote
1 week ago
TalentPop helps eCommerce brands grow with world-class customer support and marketing. We're looking for a detail-oriented Email Marketing Assistant to support our team with campaign setup, reporting, and coordination.ResponsibilitiesAssist in setting up and scheduling email campaigns (Klaviyo, Mailchimp, etc.)Organize contact lists, campaign assets, and test emailsTrack campaign results and compile reportsMaintain SOPs and documentationCollaborate with team members for updates and...

Remote Job Opportunities
Career Development Center COMSATS University Islamabad-Islamabad Campus,
Remote
2 weeks ago
The EduAssist, is a company specializing in remote work and educational support services. We are currently expanding our team and are keen to connect with capable graduates from COMSATS University Lahore, particularly those interested in flexible, remote job opportunities.For Further Information, Please ContactAhteshamThe [email protected]
