Guest Relation Officer / Receptionist

Posted on Oct 04, 2024

Title

Guest Relation Officer / Receptionist

Apply before

Dec 31, 2024

City

Karachi

Responsibilities

Summary of Job Profile

The Guest Relations Officer plays a crucial role in providing excellent customer service and maintaining a positive image of the organization. Responsible for managing the front desk, greeting visitors, answering inquiries, and handling incoming calls. Additionally, they assist in administrative tasks and ensure a smooth flow of operations in the reception area.

Essential Duties & Responsibilities:

• Greet and welcome guests courteously and professionally.
• Manage the reception area by ensuring cleanliness and organization.
• Answer and direct incoming calls to the appropriate person or department.
• Provide information to visitors and assist them with inquiries.
• Handle incoming and outgoing mail and deliveries.
• Maintain a record of visitor logs and appointments.
• Assist in administrative tasks such as filing, photocopying, and data entry.
• Collaborate with other departments to ensure effective communication and coordination.
• Uphold company policies and procedures to ensure a safe and welcoming environment for all guests and staff.
  
  

Requirements

Knowledge, Skills, Abilities (KSA’s) required to successfully perform the job:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with operating office equipment such as fax machines, printers, and scanners.
• Ability to operate multi-line phone systems and handle inquiries effectively.
• Knowledge of basic administrative tasks and office procedures.
• Strong organizational and multitasking abilities
• Professional appearance and demeanor.
  
  

Education, Experience, Licensure, And Certification Required For The Position:

• Minimum Graduate or equivalent
• 1-3 Years of Experience, Previous experience in a customer service or receptionist role preferred
• Professional appearance and demeanor.
  
  

Competencies Required To Successfully Perform The Job:

Technical Competencies Behavioral/General Competencies

• Communication Skills 1. Excellent interpersonal skills
• Telephone Etiquette 2. Strong problem-solving skills
• Organizational Skills 3. Attention to detail
• Multitasking Ability 4. Positive attitude and willingness to learn
• Attention to Detail
  
  

Benefits

• Excellent Salary
• Fuel Allowance
• Internet Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus