Guest Relations Officer

Job Summary:

We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.

Job Responsibilities

• :Welcome and greet guests and visitors with a warm and professional demeanor
• .Maintain a neat and organized front desk area
• .Answer phone calls and direct inquiries to the appropriate departments or personnel
• .Process guest requests for wake-up calls, additional amenities, and transportation services
• .Maintain a log of guest interactions and provide feedback to management for service improvement
• .Collaborate with housekeeping and maintenance staff ensuring smooth operations
• .Receiving incoming mail and promptly distributing it to the relevant receiver
• .Maintaining an accurate and up-to-date record of both incoming and outgoing emails
• .Handling the scheduling and booking of meetings
• .Provide comprehensive administrative support for any activities related to the overall administration of the office

.
Required Skill

• s:Exceptional interpersonal and communication skill
• s.Strong interpersonal skills and the ability to work with diverse teams and senior managemen
• t.Proficiency in using front desk software and office equipmen
• t.Customer-focused with a strong commitment to providing outstanding servic
• e.Strong problem-solving and decision-making abilitie
• s.Well-groomed and professional appearanc
• e.Ability to remain calm and courteous in high-pressure situation
• s.Excellent multitasking and time management skill
• s.Adaptability and flexibility to handle a variety of task
• s.Strong attention to detail and accurac

y.
Experien

• ce:Minimum: 2-3 ye
• arsPreferred: Prior experience in a guest relations/front desk operations or administrative role is preferr

ed.
Education/Qualificat

• ion:Minimum: Bachel
• ors.Preferred:

MBA
Loca

• tion:Ka