Guest Relations Officer

Job Summary:

We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.

Job Responsibilities:

• Welcome and greet guests and visitors with a warm and professional demeanor.
• Maintain a neat and organized front desk area.
• Answer phone calls and direct inquiries to the appropriate departments or personnel.
• Process guest requests for wake-up calls, additional amenities, and transportation services.
• Maintain a log of guest interactions and provide feedback to management for service improvement.
• Collaborate with housekeeping and maintenance staff ensuring smooth operations.
• Receiving incoming mail and promptly distributing it to the relevant receiver.
• Maintaining an accurate and up-to-date record of both incoming and outgoing emails
• Handling the scheduling and booking of meetings.
• Provide comprehensive administrative support for any activities related to the overall administration of the office.

Required Skill

• Exceptional interpersonal and communication skills.
• Strong interpersonal skills and the ability to work with diverse teams and senior management.
• Proficiency in using front desk software and office equipment.
• Customer-focused with a strong commitment to providing outstanding service.
• Strong problem-solving and decision-making abilities.
• Well-groomed and professional appearance.
• Ability to remain calm and courteous in high-pressure situations.
• Excellent multitasking and time management skills.
• Adaptability and flexibility to handle a variety of tasks
• Strong attention to detail and accuracy.

Experience:

• Minimum: 2-3 years
• Preferred: Prior experience in a guest relations/front desk operations or administrative role is preferred

Education/Qualification:

• Minimum: Bachelors
• Preferred:Masters

Location:

• Karachi