Guest Services Duty Manager

OVERVIEW:

• Location: Jinnah International Airport (KHI), Karachi
• Department: Guest Services
• Entity: AirAsia X Berhad
• Status: Full time

JOB DESCRIPTION

YOUR ROLE AS A :

AirAsia X is seeking a Duty Manager - Karachi (KHI) to be part of the airline team. Guest Service Duty Manager shall maintain the highest level of safety, security, and service standards for ground operations.

If you’re ready to lead from the frontlines and keep the spirit of AirAsia X flying high in Karachi - we want to hear from you.

WHAT YOU’LL CHAMPION :

The function and responsibilities are to coordinate, supervise, monitor implementation, plan, and develop the department.

• Planning to ensure that manpower requirements are sufficient for the operation.
• Provide vision and operational strategy in the field following AirAsia X Ground Operations by maximizing productivity and minimizing operating costs.
• Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations.
• Ensure that the discipline of all ground staff is at the highest level at all times when dealing with internal and external customers.
• Plan and review the staff roster to ensure fairness, meet labor law requirements, and meet operational needs.
• Coordinate, plan, prepare, and present budgets for the department.
• Target optimal efficiency in administrative routines and the standards of daily operations to meet company procedures and requirements.
• Respond to any complaints and compliments from passengers.
• Liaise closely with the Training Center to monitor performance and incorporate new training needs into future programs. Ensure that all manuals used in Ground Operations are developed, maintained, amended, and distributed in a timely manner, strictly adhering to applicable regulatory standards.
• Authority to make decisions for low-risk events related to the safety and/or security of aircraft operations and shall consult the Head of Department for any medium-risk events.
• Ensure ground handling operations are conducted in accordance with applicable regulations and AirAsia X standards.

WHO YOU ARE :

• Completion of tertiary education
• Diploma or Bachelor's Degree in any field will be an added advantage.
• Minimum 5 years of experience in the aviation industry is an added advantage.
• Analytical with problem-solving skills.
• Good writing skills and able to handle passenger complaints.
• Comfortable working in a diverse environment.
• Good knowledge of MS Word, Excel, and PowerPoint.

TRAITS :

• Friendly, mature, honest, meticulous, and self-motivated.
• Able to perform under pressure in a challenging environment.
• Proficient in oral and written English or the local language.
• Ability to maintain confidentiality, tact, and discretion when dealing with personnel matters.
• Good management and leadership abilities.
• Strong interpersonal and communication skills to collaborate with passengers and stakeholders.
• Able to work flexible hours.

WHERE YOU’LL GO :

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

WHAT YOU’LL ENJOY :

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

OUR HIRING PROCESS :

- Application received

- Candidate screening

- Interview(s) and assessment(s)

- Background check and/or other assessments

- Offer and negotiation

GET TO KNOW AirAsia :

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US :

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.