Help Desk Engineer (Level - II)

Prime System Solutions


Date: 5 days ago
City: Lahore
Contract type: Full time
Job Title: Help Desk Engineer (Level - II)

Job Description:

Prime System Solutions looking for a skilled Help Desk Engineer for our Network Operations Team. The ideal candidate will have a strong background, in system administration and network.

  • Provide Help Desk Support on a variety of platforms and technologies.
  • Strong aptitude for Customer Service
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus
  • Ability to organize and manage multiple priorities


Qualifications:

  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Previous MSP experience is a plus
  • Experience with PSA / RMM is a plus
  • Must have 5 years minimum Systems Administrator or IT Help Desk experience


You will be working with the following technologies on a daily basis:

  • Microsoft Windows and Mac
  • Microsoft Windows Server/Active Directory
  • Office 365 / G Suite
  • Microsoft Azure
  • Microsoft SQL
  • Microsoft Exchange
  • SonicWALL, Cisco
  • Remote Access: RDS, Citrix, VPN
  • Virtualization: VMware, Microsoft Hyper-V
  • Wireless: Ruckus, Unifi, Meraki

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