Hospitality Manager - Work Together

Taraki


Date: 2 weeks ago
City: Rawalpindi
Contract type: Full time
Responsibilities:

  • Oversee daily operations of the hospitality department to ensure efficiency and high standards of service.
  • Develop and implement customer service policies and procedures to enhance guest satisfaction.
  • Manage staff schedules and responsibilities, ensuring all shifts are adequately covered.
  • Coordinate with other departments, such as marketing and sales, to enhance guest experiences and promote services.
  • Handle guest complaints and resolve issues promptly and effectively.
  • Monitor inventory and order supplies as necessary to maintain service standards.
  • Ensure compliance with health and safety regulations.
  • Conduct regular training sessions and workshops for staff to maintain high levels of service.
  • Prepare reports on financial performance and customer feedback to strategize improvements.


Requirements:

  • Proven experience in hospitality management or similar role for 6-10 years.
  • In-depth knowledge of hospitality industry best practices and service principles.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Problem-solving skills with a proactive approach to addressing issues.
  • Strong organizational and time management capabilities.
  • Familiarity with industry-related software applications.


Qualifications:

  • Bachelors degree in Hospitality Management, Business Administration, or a related field.
  • Certification in Hotel Administration (CHA) or similar credentials is a plus.
  • Proficient in Microsoft Office Suite and hospitality management software.
  • Fluent in multiple languages is an advantage.

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