Hospitality Officer - Work Together
Taraki
Date: 2 weeks ago
City: Rawalpindi
Contract type: Full time
Job Summary:
A Hospitality Officer is responsible for ensuring a positive experience for guests by managing daily operations, addressing guest inquiries, and ensuring the facility is well-maintained and welcoming. This role requires excellent customer service skills, the ability to handle multiple tasks, and a commitment to creating a welcoming environment for all guests.
Key Responsibilities:
A Hospitality Officer is responsible for ensuring a positive experience for guests by managing daily operations, addressing guest inquiries, and ensuring the facility is well-maintained and welcoming. This role requires excellent customer service skills, the ability to handle multiple tasks, and a commitment to creating a welcoming environment for all guests.
Key Responsibilities:
- Greet and assist guests upon arrival and during their stay.
- Handle guest inquiries, complaints, and requests promptly and efficiently.
- Coordinate and manage front desk activities, including reservations, check-ins, and check-outs.
- Monitor facility cleanliness and appearance, ensuring all areas meet hospitality standards.
- Collaborate with housekeeping and maintenance staff to address and resolve any issues.
- Maintain accurate records of guest information, financial transactions, and facility usage.
- Assist with organizing and implementing events and activities for guests.
- Provide information on local attractions, transportation, and other guest services.
- Ensure compliance with health and safety regulations within the hospitality facility.
- 1-2 years of experience in hospitality, customer service, or a related field.
- Strong interpersonal and communication skills.
- Ability to handle stressful situations with professionalism and tact.
- Knowledge of booking systems and office software, such as MS Office.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
- A customer-focused approach with a friendly and enthusiastic attitude.
- High school diploma or equivalent; a degree or coursework in hospitality management is a plus.
- Proven experience in a similar role preferred.
- Basic understanding of accounting and billing procedures.
- Ability to work independently as well as part of a team.
- Attention to detail and strong organizational skills.
- Primarily works in person at the hospitality facility.
- Fast-paced and dynamic environment requiring multitasking.
- Interaction with diverse guests and staff on a daily basis.
- Full-time position with opportunities for growth and development within the hospitality industry.
- Requires a commitment to maintaining high levels of customer satisfaction and facility standards.
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