INFORMATION TECHNOLOGY INTERN

IRD Global


Date: 12 hours ago
City: Karachi
Contract type: Intern
Job Description

Department

Information Technology

Reporting To

Deputy Manager

Grade

Intern

Employment Type

Full-Time (Contractual)

Location

Karachi, Pakistan

JOb Purpose

The incumbent will be responsible to support the smooth functioning of IT operations within the mCCTs by managing IT assets, providing Level 1 technical support to onsite and remote users, and assisting in routine maintenance and documentation. The position ensures timely issue resolution, supports user onboarding, and serves as a liaison with the central IT team to maintain consistent service delivery.

Responsibilities

  • Assist in IT asset management, tracking, and reconciliation.
  • Provide L1 IT support to mCCTs onsite users, including the software development team.
  • Provide L1 support to remote users, particularly DFCs and DIOs.
  • Support documentation of IT operations, processes, and configurations.
  • Set up systems for new users, including OS installation, software setup, and user account creation.
  • Provide basic ERP support and troubleshooting.
  • Assist in network troubleshooting and basic connectivity issues.
  • Monitor IT Services and report potential issues proactively.
  • Coordinate with the central IT team for escalations and follow-ups.
  • Support in routine Maintenance activity for mCCTs.

Required Knowledge, Skills & Abilities (ksa)

Required Qualification

  • Bachelors in Computer Sciences

Required Experience

  • 3 to 4 months’ relevant experience

Required Skills

  • Strong troubleshooting skills in hardware, networking, and basic software issues
  • Good communication and coordination skills for supporting remote and onsite users
  • Ability to maintain organized documentation and manage IT assets efficiently

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