INFORMATION TECHNOLOGY INTERN
IRD Global
Date: 3 weeks ago
City: Karachi
Contract type: Intern
Job Description
Department
Information Technology
Reporting To
Deputy Manager
Grade
Intern
Employment Type
Full-Time (Contractual)
Location
Karachi, Pakistan
JOb Purpose
The incumbent will be responsible to support the smooth functioning of IT operations within the mCCTs by managing IT assets, providing Level 1 technical support to onsite and remote users, and assisting in routine maintenance and documentation. The position ensures timely issue resolution, supports user onboarding, and serves as a liaison with the central IT team to maintain consistent service delivery.
Responsibilities
Required Qualification
Department
Information Technology
Reporting To
Deputy Manager
Grade
Intern
Employment Type
Full-Time (Contractual)
Location
Karachi, Pakistan
JOb Purpose
The incumbent will be responsible to support the smooth functioning of IT operations within the mCCTs by managing IT assets, providing Level 1 technical support to onsite and remote users, and assisting in routine maintenance and documentation. The position ensures timely issue resolution, supports user onboarding, and serves as a liaison with the central IT team to maintain consistent service delivery.
Responsibilities
- Assist in IT asset management, tracking, and reconciliation.
- Provide L1 IT support to mCCTs onsite users, including the software development team.
- Provide L1 support to remote users, particularly DFCs and DIOs.
- Support documentation of IT operations, processes, and configurations.
- Set up systems for new users, including OS installation, software setup, and user account creation.
- Provide basic ERP support and troubleshooting.
- Assist in network troubleshooting and basic connectivity issues.
- Monitor IT Services and report potential issues proactively.
- Coordinate with the central IT team for escalations and follow-ups.
- Support in routine Maintenance activity for mCCTs.
Required Qualification
- Bachelors in Computer Sciences
- 3 to 4 months’ relevant experience
- Strong troubleshooting skills in hardware, networking, and basic software issues
- Good communication and coordination skills for supporting remote and onsite users
- Ability to maintain organized documentation and manage IT assets efficiently
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