INFORMATION TECHNOLOGY INTERN

Job Description

Department

Information Technology

Reporting To

Deputy Manager

Grade

Intern

Employment Type

Full-Time (Contractual)

Location

Karachi, Pakistan

JOb Purpose

The incumbent will be responsible to support the smooth functioning of IT operations within the mCCTs by managing IT assets, providing Level 1 technical support to onsite and remote users, and assisting in routine maintenance and documentation. The position ensures timely issue resolution, supports user onboarding, and serves as a liaison with the central IT team to maintain consistent service delivery.

Responsibilities

• Assist in IT asset management, tracking, and reconciliation.
• Provide L1 IT support to mCCTs onsite users, including the software development team.
• Provide L1 support to remote users, particularly DFCs and DIOs.
• Support documentation of IT operations, processes, and configurations.
• Set up systems for new users, including OS installation, software setup, and user account creation.
• Provide basic ERP support and troubleshooting.
• Assist in network troubleshooting and basic connectivity issues.
• Monitor IT Services and report potential issues proactively.
• Coordinate with the central IT team for escalations and follow-ups.
• Support in routine Maintenance activity for mCCTs.
  
  

Required Knowledge, Skills & Abilities (ksa)

Required Qualification

• Bachelors in Computer Sciences
  
  

Required Experience

• 3 to 4 months’ relevant experience
  
  

Required Skills

• Strong troubleshooting skills in hardware, networking, and basic software issues
• Good communication and coordination skills for supporting remote and onsite users
• Ability to maintain organized documentation and manage IT assets efficiently
  
  

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