Information Technology Support Assistant

Company Description

Dynamic Solutions is a premier provider of business process outsourcing (BPO) services, innovative software development, and comprehensive customer support solutions. Our expertise enables businesses to streamline operations, enhance their digital presence, and deliver exceptional customer experiences that attract, engage, and retain loyal customers.

Role Description

As an IT Assistant at Dynamics Solution, you will play a crucial role in supporting our IT infrastructure during the night shift hours. Working closely with our IT team, you will be responsible for troubleshooting and resolving technical issues, assisting with network administration tasks, and providing support for various IT systems and applications.

Key Responsibilities:

* Provide technical support to end-users during the night shift, including troubleshooting hardware and software issues.

* Assist with the administration of networking equipment, including routers, switches, and firewalls (pfSense, MikroTik).

* Troubleshoot and resolve issues related to Active Directory, including user account management and group policies.

* Support VM (Virtual Machine) and cloud computing environments, including setup, configuration, and maintenance tasks.

* Assist in the implementation of IT security measures, including firewall configuration and monitoring.

* Collaborate with team members to identify opportunities for process improvement and efficiency gains.

* Document technical procedures and maintain up-to-date documentation for IT systems and configurations.

Skills Required:

* Strong knowledge of networking principles, including routing and switching.

* Experience with Active Directory troubleshooting and administration.

* Familiarity with firewall technologies, particularly pfSense and MikroTik.

* Proficiency in VM and cloud computing platforms.

* Intermediate-level knowledge in the above-mentioned skills.

* Excellent problem-solving skills and attention to detail.

* Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

• * Ability to prioritize tasks and manage time effectively during the night shift hours.