IT Operations Engineer

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but...

About this role…

Love helping people? Well, Flipdish is looking for an IT Operations Engineer to join our growing IT team who loves technology and loves being the hero when a user has an IT crisis. This is an autonomous role in the team and is an exciting time to join as we are scaling!

In this role, you will be supporting the internal end users and need to be confident and able to work on your own initiative and make decisions. Your day-to-day responsibilities will include assisting all employees during their work lifecycle from onboarding, systems access, and IT support through to off-boarding from a technical standpoint. You should have a passion for technology and be willing to take on new challenges and contribute to the company’s growth.

In this job, you’ll:

• Act as the first point of contact for all IT and technical issues inside Flipdish, from hardware issues to 3rd party account maintenance (Google Workspace, Slack etc).
• Work closely with the Head of IT on BAU issues and assist with a number of strategic projects.
• Provide 1st/2nd line support to end users.
• Support and troubleshoot MacBook and Windows hardware.
• Manage Google Workspace/Notion/Slack user groups.
• Answer questions about 3rd party tools and SaaS platforms.
• Ensure security compliance by all staff (Passwords, MFA).
• Enforce critical and high severity software updates.
• Manage mobile devices.
• Handle onboarding and offboarding.
• Manage IT asset management.

We’re looking for:

• Excellent customer service skills with a “can do” attitude.
• A drive to assist others with their technical problems.
• Experience supporting Windows and MacOS.
• Problem-solving and intuitive troubleshooting skills.
• Good understanding of cyber threats, phishing techniques, and mitigation approaches.
• Experience dealing with third-party vendors.
• Work experience in a remote IT team.

Desirable:

• Experience in Google Workspace Administration.
• Experience administering Okta.
• Experience administering Slack.
• Some experience working with a service management tool (Jira).
• Experience working as part of a project team.

What you get:

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

• Equity/Shares
• Competitive salary (DOE)
• 24 days holiday plus public holidays
• Employee referral programme

We also have:

• Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it.
• Team-building activities and social events.
• Unparalleled opportunity to grow and advance within the company.

About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London, and Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub-based philosophy - not an attendance-ticking exercise!

Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.