IT Support Engineer

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

What You’ll Do

• Perform OS installations and configurations for MacOS, Windows, and Linux systems
• Facilitate seamless onboarding and offboarding processes for employees
• Conduct new hire orientation sessions related to IT support
• Manage and maintain local inventory of IT assets
• Familiarity with AI concepts and their application in IT operations and user support, including automation, predictive analytics, and virtual assistants.
• Ability to evaluate, support, and troubleshoot AI-assisted workflows used in IT service delivery
• Coordinate with internal and external stakeholders to resolve technical issues promptly
• Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
• Generate accurate and timely reports on IT support metrics
• Address onsite user issues within the office environment
• Provide remote support to end users via tickets, emails, and Slack channels
  
  

What We’re Looking For

• Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Strong knowledge of Windows, MacOS and Linux troubleshooting
• Solid IT infrastructure knowledge and experience
• Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
• Customer Handling experience and technical troubleshooting Expertise
• Proficient in verbal and spoken English
• Flexibility and willingness to work varying hours and shifts
• CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
• Call Center IT Support experience (preferred)
• Understands the basics of AI and automation used in IT support
• Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early
  

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.