IT Support Engineer (Onsite, Lahore, Remittance Salary)

HR POD - Hiring Talent Globally


Date: 1 day ago
City: Lahore
Contract type: Full time
Requirements:

  • Minimum 5 years in network operations or a related field
  • Bachelors degree in Information Technology, Computer Science, or related field is preferred.
  • Proven experience in IT support, network administration, or a similar role.
  • Strong expertise in managing and troubleshooting MikroTik routers.
  • Strong expertise in Network monitoring tools.
  • Experience with various ISPs and understanding of different networking technologies and protocols.
  • Excellent problem-solving skills and ability to manage multiple tasks simultaneously.
  • Strong communication and interpersonal skills, capable of working effectively with various departments and external providers.


Responsibilities:

  • Act as the primary contact for troubleshooting issues with various Internet Service Providers, ensuring consistent connectivity and resolving service interruptions swiftly.
  • Continuously oversee network systems to detect anomalies or performance issues.
  • Manage and configure MikroTik routers, including setup, maintenance, and troubleshooting, to optimize network performance and security.
  • Maintain accurate and comprehensive documentation of processes, system configurations, and network settings to ensure consistency and quality in service delivery.
  • Respond to, investigate, and resolve IT complaints, ensuring timely and effective solutions to technical problems encountered by end-users.
  • Oversee the incident management process, including monitoring, reporting, and resolving incidents while minimizing impact on business operations.
  • Coordinate with multiple ISPs to follow up on pending issues, drive resolution, and negotiate timely outcomes to meet business needs.
  • Continuously assess system performance, recommend improvements, and implement enhancements to boost efficiency and reliability.
  • Identification of blindspots and handover setting from various wifi Bssid
  • Collaboration with multidimension teams to assess their needs and optimise their network throughput.

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