IT SUPPORT OFFICER

Job Description

Department

IT Operations

Reporting To

Assistant Manager, IT Support

Employment Type

Full-time (Contractual)

Location

Karachi, Pakistan

JOb Purpose

The incumbent will ensure the IT infrastructure’s smooth operation by managing assets, providing technical support, maintaining network and server systems, and supporting end-users. S/he will also be responsible for implementing preventive maintenance, ensuring security compliance, managing documentation, and coordinating with vendors to deliver efficient and reliable IT services across the organization.

Responsibilities

IT Asset Management:

• Maintain detailed records of IT assets (laptops, desktops, LEDs, printers, etc.).
• Ensure inventory is regularly updated and reconciled with physical assets.
• Track licenses, domains, antivirus subscriptions, and other software.
  
  

User Onboarding And Support

• Set up laptops and configure accounts for new employees.
• Install the required software and apply the necessary licenses.
• Provide timely technical support via phone, email, in-person, or remote tools.
  
  

Technical Troubleshooting

• Diagnose and resolve hardware, software, and network issues on endpoints, servers, and peripherals.
• Address infrastructural issues, identify network bottlenecks, and suggest improvements.
• Provide timely technical support via phone, email, in-person, or remotely
  
  

Network And Server Management

• Install, configure, and maintain network hardware (routers, switches, firewalls, access points).
• Monitor network performance and implement necessary security measures.
• Perform firmware updates and apply security patches to ensure network health.
  
  

Meeting Room & AV Equipment Maintenance

• Maintain and support AV equipment, conferencing systems, and PA systems in meeting rooms.
• Ensure seamless operation of LEDs and other audio-visual equipment.
  
  

Preventive Maintenance

• Execute Planned Preventive Maintenance (PPM) activities according to the defined schedule.
• Maintain server rooms and critical equipment in optimal condition.
  
  

Documentation And Reporting

• Create and update technical documentation, system configurations, and procedures.
• ERP Management functional and technical.
  
  

Vendor Coordination

• Liaise with vendors for procurement, repairs, and resolution of technical queries.
• Ensure timely support and delivery of IT-related services.
  
  

Ad Hoc Tasks

• Carry out any other duties the line manager assign related to IT operations.
  
  

Required Knowledge, Skills & Abilities (ksa)

Required Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field.
  
  

Required Experience

• 2+ years of experience in IT support or network/system administration.
  
  

Required Skills

• Strong knowledge of Windows OS, networking protocols, and basic cybersecurity principles.
• Hands-on experience with routers, switches, firewalls, and endpoint troubleshooting.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently and manage multiple priorities.
  
  

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