IT Support Specialist (Onsite, USD Salary)
HR POD - Hiring Talent Globally
Date: 4 days ago
City: Lahore
Contract type: Full time
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
- 3-5 years experience as an IT Support Specialist or similar role, with a strong understanding of IT Hardware and Infrastructure.
- Familiarity with operating systems and platforms (e.g., Windows, MacOS, Linux, Microsoft). Proficiency in Google Workspace is a must.
- Excellent analytical and problem-solving skills, with the ability to respond to and investigate incidents effectively.
- Strong communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
- Ability to work independently and collaboratively in a team environment, prioritizing tasks effectively.
- Customer-focused mindset.
- Provide IT assistance to all users issues and requests within the required SLAs. Resolve logged errors in a timely manner. Update computer software, as well as upgrading hardware and systems.
- Set up, implement and maintain robust IT infrastructure, including firewalls, VPNs, and networking.
- Manage and monitor our IT systems, ensuring they operate securely and efficiently. This includes servers, workspaces, software applications, and cloud environments.
- Manage the procurement and keep a record of all the Hardware Assets & Software licenses used within the organization. Needs to monitor the hardware, software, and system performance metrics, as well as licenses usage, count and renewal dates.
- Respond to security breaches and incidents promptly, investigate and document any breaches and take steps to prevent recurrence.
- Enforce IT & Security policies and procedures to ensure compliance with regulations and protect sensitive information.
- Educate staff on best practices and conduct regular training sessions to raise awareness of potential vulnerabilities.
- Stay informed about the latest trends and developments in IT, evaluating and recommending new technologies.
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