IT Support Specialist Lahore

DevBunch Private Limited


Date: 4 days ago
City: Lahore
Contract type: Full time
IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Responsibilities And Duties

  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
  • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
  • Ensure our computers are backed up so all files are saved in case the system crashes
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats

Requirements

Skills, Expertise, and Qualifications -

  • Minimum Bachelor in computer science / Information technology
  • 2 to 4 years of working experience

Technical Skills

  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
  • Able to create databases and utilize Excel spreadsheets at an advanced level
  • Advanced proficiency in Microsoft Office

Soft Skills

  • Strong communication skills, organizational skills, and time management skills
  • Excellent customer service skills and desire to help the company succeed

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