Junior IT Business Analyst

Junior IT Business Analyst (Computer Science Background) - Onsite Lahore

Client company introduction:

Our client company builds software for contact centers - Cisco UCCE, UCCX or PCCE, or Freeswitch/ FusionPBX. They provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics, Salesforce, and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat over any chat channel (SMS, Whatsapp, Viber, Facebook Messenger)l, as well as multimedia outbound campaigns.

Also, provide call center supervisors with tools to plan, track and score customer interactions, finesse gadgets, reporting solutions, and wallboards.

Job Description:

• Present the product effectively to prospective customers through live demos, webinars, and technical workshops.
• Answer customer queries via e-mail and chat channels, respond to RFPs / tenders, and prepare quotes
• Follow-up on leads with customers and partners.
• Coordinate with customers and internal teams for post-production change requests and product feature requests.
• Exchange with product management and marketing about our products, technologies, and services and contribute to further developing our solutions through customer feedback.
• Support in writing technical documentation to ensure our product knowledge remains up-to-date
• Understand competitor offerings and provide input to the sales team on product positioning and differentiation.

Desired Skills and Experience/Requirements:

• Bachelors Degree in Computer Science, Software Engineering, IT or related engineering fields.
• At least 2 years of experience in the Contact Center industry, ideally in Technical Presales or Requirements Engineering or in another engineering function.
• Knowledge of networks, contact center technologies, and call flows.
• Experience in analysis of requirements, proposal preparation, responding to RFPs / demos, and conducting POCs.
• Excellent communication (English written and verbal) & presentation skills.
• Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
• Knowledge of MS Office (MS Word, excel, project, Visio, and PPT).

Nice to have:

• Experience with enterprise SaaS applications, (architecture, business model, pricing)
• Experience with Omnichannel or Chatbot solutions

What We Offer:

• Impactful Role: Take an active role in shaping the growth and success of company driving the development of our cutting-edge AI products.
• Innovative Environment: Be part of a dynamic, fast-growing international IT company where innovation and personal growth are at the forefront.
• Flexible Workspace: Enjoy a personal workspace in one of our offices, with the option to work from home as well.
• Inclusive Culture: Thrive in an open-minded company culture that values and respects individuality.

Benefits: PF, Gratuity & Performance based Bonus

Location: Lahore, Pakistan

Experience : 1 - 2 Years

Work Timings: 10:00AM to 7:00PM

Work Mode: Onsite

Work Days : Monday- Friday

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.